I have recently worked with Scott Hillenbrand on the sale of my two residential properties in the Los Angeles Area. One was a private sale, the other thru a third party contract with Weichert, as part of my corporate relocation to another state. Scott's services were by far superior to what I have experienced from other realtors that I have worked with in the past. He did an outstanding job selling my properties way above asking price while making the process seamless for me. Scott very quickly established trust and credibility with me, displayed great judgement, a high degree of efficiency, and was personally involved in all activities. The aspect that I appreciated most was that he realized quickly that I am a very busy professional and parent, and therefore he took a holistic management approach. This included the project management of repairs and upgrades prior to listing, oversight of contractors, home staging and negotiations with tenants. My only involvement was to agree on the improvements that were needed, approving quotes, and signing the necessary documents. Scott also arranged for professional photography and drone fly-over video's at his own cost - this largely contributed to the high level of interest from prospective buyers that we received. He was spot-on in advising me which home improvements would contribute most to a high value sale, and this helped me to move fast and save money on lower value upgrades. I was impressed by Scott's in-depth understanding of the corporate relocation process and I am grateful for his counselling on how to best make use of the benefits that I was eligible for as part of the process. This reduced my out of pocket investments in home upgrades and he successfully leveraged the corporate incentives to help secure the highest possible offer. One of my properties received 7 offers over asking price and on top of that Scott negotiated that I would stay on in the house free on charge for another month after the close of the deal - this was not only financially beneficial but also provided stability to me and my facility before our corporate relocation. His expertise, network of trusted contractors, ability to navigate pitfalls, personal relationships, as well as negotiation capabilities produced results that exceeded my expectations.
- Annarie Aucamp
Scott - I am writing to thank you for the extraordinary work you did in listing my mother’s home for sale at 18645 Pasadero Tarzana, CA and doing everything imaginable to help get it ready for sale through a successful sale at an excellent price. You were first referred to me by a broker with Pacific Union in northern California where I live. My mother lived in her home in Tarzana for 55 years and it was quite an undertaking to go through all her belongings, prepare for the move and execute it. There was also a significant amount of work that was needed to make repairs to the house and make it presentable for sale, including staging, landscaping, and making repairs to comply with regulations. Since I do not live in Los Angeles, you provided me constant support though the many months of this project. You recommended repairman and other serve personnel, met them at the property, kept me constantly up to date with photos and progress, and, in the end, the house was beautifully presented. You were at all times, professional, gave me excellent advice on what to do or not do, and helped with all the little things that came up. I could never have sold my mother’s home without your help. On top of all this, you are a person of great integrity and I came to rely on your judgment and advice and although you ultimately represent both my mother and the buyer, I believe you did so fairly and ethically. Anyone who would have the opportunity to work with you would be very lucky indeed. I could not recommend you highly enough and would be very happy to provide you any personal recommendation to any potential clients.
- Ellen Whittier
"Scott is a tremendous real estate professional, and we were super lucky to have him as our agent when buying our house. He went through the whole home buying process with us (over 6 months), always being available to talk and discuss, always returning calls, and handled our ups, downs and stresses in the whole home buying process like a true psychologist. Let's face it - we live in an a connected world, and looking for a house today is completely different than it was 20 years ago. Technology allows you to look for a home yourself, mark favorites, share, go to open houses - really the impression you get, and in which we ourselves believed, is that you don't really _need_ an agent during the home search process, especially a pushy one. But while you can self-service during the search (and Scott is great in understanding that), what happens after is where working with somebody like Scott becomes invaluable. We found out that once you find a house you see potential in, you have an excellent advisor in Scott - for the various pitfalls, what to look out for, where you may need to invest, how to go about fixes, how much roughly these things might cost after all. This is especially true if you're looking for a fixer-upper, or even are thinking of converting a garage, or doing an addition in the future. Scott's advise and his experience become invaluable in helping envision what the house could be, and his willingness and excitement about construction things make him the most versatile agent we've met. The negotiation phase is always emotionally tough, and Scott handled it beautifully. We ended getting our house without even being the highest offer. His knowledge and experience helped convinced the sellers that we were the right buyers, and we were the ones to work with. How does that even happen? Really unbelievable. So once our offer was finally accepted - the number of things that have to happen in order is overwhelming. Inspections, appraisals, mortgage underwriting, contingencies, etc etc We ended up switching our lenders after offer acceptance. Scott helped us navigate the maze like a pro. He was always on top of everything, always responsive and reachable. He listened to us when we were firm, and helped us focus when we indecisive, and was never pushy in any way. I wholeheartedly recommend Scott to anyone looking to buy a house, especially if you're looking to make improvements in the future. You get more than you think you would with Scott."
- Rokas and Ausra Venckus
If you choose Scott as your realtor, you might be surprised, as I was, that you also get some things that the word "realtor" usually doesn't imply: He always chooses working for you rather than taking it easy. He is always thinking about how to do his job better and he'll tell you about it. He returns calls; he makes improvements, he is open to suggestions and his ego is much smaller than his intelligence. He's got a ton of energy and uses it. He knows when to shut up. When you argue with him, he knows how to forget about it after. When you think NOBODY'S going to buy, he KNOWS somebody will. He's a first-rate cheerleader. Hire Scott. After he sells your house, you'll congratulate yourself on how smart you were to choose him.
- Peter Danckert
We have actively searched for a home for over a year. Over the course of that time we had met realtor after realtor. We never wanted to work with one of them because it simply seemed unnecessary. With technology giving us all the tools necessary (or so we thought), why would we have some “glorified car salesperson” showing us properties we could find on our own? Here’s what we found out: Finding the right property is something an educated consumer can do on their own, but getting that property is another story. We believe that we would not be sitting in our home today if we had not found our agent, Scott Hillenbrand, to champion us throughout the process of securing the property. Why Scott Hillenbrand? He knows how to build trust and maintain it. His professionalism is matched by his personal care. His follow through on a daily basis was consistent and sincere. Calls never went unanswered, he would always be in touch via email or text, and his communication was clear and concise. I am not easily impressed. I hold myself to a standard that others find difficult to match. Not so with Scott. He went so far above and beyond the general responsibilities of an agent, that at times it felt like he had become a personal assistant; facilitating meetings with construction workers, actively following up with our loan officer, making excellent recommendations for specialized work, and exhibiting a care for our overall home purchase that was as dedicated and personal as if it was his own. HIs pragmatism, experience, and stewardship saved the day a number of times. It’s quite surprising to go through the labyrinthine process of house buying (with all its pitfalls, stumbles, and wipe-outs), and have nothing but powerful accolades for your agent. I wouldn’t do it if it weren’t earned. Scott Hillenbrand earns it. Thank you.
- GP & JW
My wife and I love going to open houses. It was at one of these open houses that we met Scott. We instantly knew he was one of the best real estate agents in Los Angeles. Scott's friendly personality and sharp knowledge about the home he was showing was very impressive. We called Scott when it was time to sell one of our investment homes. Scott helped us with every part of the transaction, from how to remodel, contractor referrals and staging. Ultimately, we received multiple offers on our home and sold it for $100,000 more than what we ever expected we would. He also helped us navigate through a tough Buyer's repair request (the buyer wanted $25,000 in repair credit and Scott negotiated them down to only $8,000). We could not have done this without Scott. Scott's is also one of the hardest workers we know. He showed up the day after renovations were done with an amazing photographer, did Tuesday open houses, weekend opens houses and personally showed the home to every potential buyer (unlike a lot of other agents who just leave a key at the home). Scott will definitely be our forever agent whether we are buying or selling homes.
- Zabi Nowaid, Senior Counsel California Resources Corporation
From Ulrick Damborg: Scott came to our rescue after our existing realtor let us down. We were already under contract and we needed someone to step in quickly and help us get to the finish line. Scott turned out to be the consummate pro. Well versed in the process as well as the real estate documents, he guided us with a sure hand through the entire process. He went above and beyond in helping us set up appointments and deal with issues as they arose, even after we closed. We had a challenging home-buying experience, and he kept us sane throughout. He is a great communicator, very knowledgeable and a fantastic real estate agent. From Amelia Damborg: We recently relocated from Texas to California. We found our dream home in Calabasas but the realtor we were working with was not sufficient. So, the relocation company recommended another. Enter, Scott Hillandbrand who saved the transaction and our sanity! He personally attended to every aspect of the home inspection, mortgage process and closing. For example, Scott ensured that the title company and the mortgage broker were on the same schedule, that we had all the extra inspections we wanted, and that repairs were done on time and in budget. He was, in essence, the project manager for the purchase. He answered each of our questions clearly and promptly, whether by email, phone or text. In all honestly, we could not have purchased our home with anyone else. Only he could have gotten us over the finish line. Scott was a sophisticated, aggressive negotiator but he was also incredibly polite and patient during a very stressful time. We would recommend Scott to our family and our friends without hesitation. He is the best.
- Ulrick Damborg & Amelia Damborg
Scott Hillenbrand saved the day for me. I had my condo listed with a real estate agent duo from another company for three months. It was a frustrating mess. I had been promised stellar marketing and profession photographs, and ended up with neither. I even had to take my own pictures and write my own property details. I thought I was stuck with them for the remainder of the six month contract, but thankfully a friend educated me and walked me through cancellation of the contract. And the best thing she did was introduce me to Scott. He swooped in, helped me stage the condo and had beautiful photos taken for the listing a virtual tour. While the previous realtors had promised a brokers’ open house, they never did it. After a week off the market to do the staging and photos, we relisted on a Monday at a price higher than the other realtors wanted me to list it, had the brokers’ open house on a Tuesday, got a verbal full price offer on Wednesday and the actual offer on Thursday. After 30 days, we had closed the sale and I was on my way to my new adventures. Scott handled everything with skill and aplomb. His artistic talent at staging a home to show it at its best, and his marketing and people skills, plus just being a nice guy, make it easy for me highly recommend him. He’s the best!
- Linda R. Retired FBI Agent
Scott is the best. He made a difficult transaction with a UK buyer and a seller located in Asia go smoothly and efficiently. He was also happy to help with the little bumps along the way. Our client PSY ( “Gangnam Style” Singer/Songwriter) was very happy.
- Jennifer L. Coyne, CPA|Senior Manager, Nigro, Karlin, Segal, Feldstein & Bolno, LLC
Atraves de esta carta comfirmo mi agradecimiento del Sr. Scotth Hillandbrand,por haberme ayudado en la adquisicion de mi inmueble.,ya que en este proceso demostro su profesionalismo y responsabilidad,lo cual satisfizo mis expectativas como cliente por ello me permito recomendarlo ampliamente como agente de ventas. nuevamente expreso mis agradecimientos al Sr.Scotth Hillandbrand deseandole mis mejores deseo y bendiciones dandole asu trabajo un calificativo de no solo 5 estrellas sino10 estrellas.
- Aida L. Lopez
This letter is to conform my appreciation for Mr. Scott Hillenbrand. Prior to working with Mr. Hillenbrand I had contracted another Realtor which was of no help. Mr. Hillenbrand was well recommended through a friend which was not at all wrong. Mr Hillenbrand was very helpful with me for 2.5 months in finding the perfect home me as well for my family. Mr. Hillenbrand was with me through all the steps in making this a professional journey. Never pushy, extremely professional and I strongly recommend him to anyone interested in buying a home. I know that 5 stars is great but I give him 10 stars. Thank you for all your help, your really did a great job! Thank you and God bless!
- Aida L. Lopez
I used Scott to sell my condo in Sherman Oaks this summer and he was OUTSTANDING! I’m in the real estate business but in another state and before choosing a real estate agent, I conducted a lot of research to see who would be the best choice based on the investment they make into selling the property (time and effort, not necessarily financially) and how they promote their listings. Scott stood out as the best Sherman Oaks has to offer and I could tell he put a lot of work into his listings through the media. My situation was also unique because I was living out of state which required him to be present and help with the inspections when I had a tenant leave PLUS when selling the condo. He never failed me once during the time and was always prompt on his replies. Scott spent hours answering my questions, providing objective data regarding how many condos sold in the area, how long his listings typically stay on the market, and providing tons of info on comps in the area. Scott made the process incredibly easy and took extra steps many other Realtors don't (but should), like having successful broker opens, having professional photographs taken, and a ton more unique selling activities. His hard work and knowledge of what it takes to sell a home really paid off – my listing looked amazing and knocked out the competition. It wasn’t long before my condo sold in a time which is typically a slower time in real estate sales. Then he walked me through every step of the closing process, since I don’t practice real estate in California some parts were different than my state. It couldn't have been a more pleasant experience. I would highly recommend Scott as he’s a true professional and a genuinely nice guy. I realize it won't always be this easy to sell your home, but I think you'd be hard pressed to find a better Realtor.
- Traci S.
We recently transitioned from living part-time in our Porter Ranch condo to living full-time in a Porter Ranch home. Scott Hillenbrand did a great job of representing us on both sides of our move -- helping us find and buy a wonderful home and bringing us a charming couple to rent our condo as soon as we were out. This was our first time using Scott, but he impressed us at every stage of our house hunting and subsequent transactions. Scott always responded promptly to our calls and requests, and he quickly arranged showings to help us make the most of our visits to Porter Ranch. Scott was very responsive in tweaking our search filters to find us a suitable home, as we learned more about the neighborhoods, price range and features that we thought might work for us. Scott worked closely with the other realtors to help us understand the history of the house, remodels and repairs, as well as the seller's motivations and concerns that might influence our offer and negotiations. When we located a home we liked, Scott was proactive in helping us craft and present an offer that would allow us to buy the house without getting caught up in a bidding war. Scott stayed on top of things throughout the negotiations, inspections and escrow process to keep us informed and moving forward. Once the deal was closed, Scott referred us to an excellent painter and handyman to help us get the house fixed up for our move-in. We will definitely turn to Scott for any future real estate needs, and we highly recommend Scott to anyone looking to buy or sell a home in the west valley.
- Jerimac & Donna Ratliff
We just bought our dream home and it would truly not have been without Scott Hillenbrand. Having worked with several agents I have come to know that it's not just about finding the right home but your agent being your advisor and having the art of negotiating the deal! This was what made all the difference in our case where Scott helped us at every step and even negotiate an extension to close the purchase. Scott is extremely passionate about people. He his extremely knowledgable, professional and was always available when I needed him 7 days a week. He has excellent team of people working for him. One of the best decisions I made was to select his mortgage broker and his local escrow company which helped the entire transaction go seamlessly. It was as if we had an entire set of people working for us toward closing the deal; I got the best advise, excellent rate and stress free on-time closing. We would recommend Scott to anyone buying or selling in a heartbeat!
- Manish Arora
Dear Scott: Tim and I would like to say a HUGE THANK YOU for all you hard work in getting our house sold. From the initial meeting, to the professional photographs and open houses, all the way through to the final closing of escrow. - You kept us updated every step of the way, from comments made during open houses, both positive and negative, you always gave us the facts and never told us what we wanted to hear. You were available anytime we needed to contact you via phone, email or text and was always upbeat and positive. You worked tirelessly on the negotiations and got us what we needed. - You are a true asset to your company and we would recommend you without any hesitation.
- Alison and Tim
Hi Scott, I really appreciate all your work. I want to thank you for all your time in advising me to find the perfect house. You are a professional, honest and loyal guy. Thank you for being there for us. I will recommend you with all my heart, you are not only my agent, you became a good friend. Thank you for all your hard work.
- Meni Bar
Hi Scott, I want to thank you for being a great real estate agent. My home purchase has all been a pleasure because of you and your company's determination to get the job done. I had to take the time to let you know, you did an awesome job helping me buy my beautiful home. Words can not express the experience that I had. I have to say answering all of my questions, returning all of my phone calls, you made the process so easy to get through. You are not just my realtor but someone I consider a friend. Again, you have brought happiness to me and my family. Keep up the good work.
- Avinash Sharma
After renting for years, my husband and I slowly began dipping our toes into the real estate market by attending open houses. We fortuitously met Scott at one such event and while we didn't purchase that unit we quickly found another one that we were in love with. It was an extremely competitive situation and Scott was very attentive, quickly responding to emails and phone calls, and his advice was not only helpful but is very likely what helped us close the deal on our first home. I wouldn't hesitate to refer Scott or to use him again.
- Ali & Paul Drenning
We appreciate Scott's expertise, professionalism and promptness with handling our real estate transaction. Throughout the process, we had several questions and Scott was willing and able to help us understand the process which made buying our home a smooth and successful transaction. Highly Recommended!
- Huma and Mohsin Bhurawala